{"id":1030,"date":"2018-02-07T14:40:49","date_gmt":"2018-02-07T06:40:49","guid":{"rendered":"https:\/\/news.loop.sg\/?p=1030"},"modified":"2018-02-07T14:40:49","modified_gmt":"2018-02-07T06:40:49","slug":"catch-59-secs-rate-customer-service","status":"publish","type":"post","link":"https:\/\/news.loop.sg\/index.php\/2018\/02\/07\/catch-59-secs-rate-customer-service\/","title":{"rendered":"Catch up in 59 secs: How would you rate your customer service?"},"content":{"rendered":"<p>In a nutshell, good customer service skills include sound knowledge of the product and company, fluent in spoken and written language, ability to listen and understand a customer\u2019s request, problem solving skills, flexibility and professionalism.<\/p>\n<p>But, it extends beyond product knowledge and skills. Customer service influences the buying decision of the customer, and those who go above and beyond distinguish themselves from the rest.<\/p>\n<p>In this first episode of a three-part special, we will bring you just that. We will look at the essentials in customer service, that will gear you up for your next retail encounter.<\/p>\n<p><img data-attachment-id=\"1035\" data-permalink=\"https:\/\/news.loop.sg\/index.php\/2018\/02\/07\/catch-59-secs-rate-customer-service\/part-01\/\" data-orig-file=\"https:\/\/i0.wp.com\/news.loop.sg\/wp-content\/uploads\/2018\/02\/Part-01.png?fit=897%2C1281&amp;ssl=1\" data-orig-size=\"897,1281\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"Part 01\" data-image-description=\"\" data-image-caption=\"\" data-medium-file=\"https:\/\/i0.wp.com\/news.loop.sg\/wp-content\/uploads\/2018\/02\/Part-01.png?fit=210%2C300&amp;ssl=1\" data-large-file=\"https:\/\/i0.wp.com\/news.loop.sg\/wp-content\/uploads\/2018\/02\/Part-01.png?fit=635%2C907&amp;ssl=1\" loading=\"lazy\" class=\"aligncenter size-full wp-image-1035\" src=\"https:\/\/i0.wp.com\/news.loop.sg\/wp-content\/uploads\/2018\/02\/Part-01.png?resize=635%2C907&#038;ssl=1\" alt=\"\" width=\"635\" height=\"907\" srcset=\"https:\/\/i0.wp.com\/news.loop.sg\/wp-content\/uploads\/2018\/02\/Part-01.png?w=897&amp;ssl=1 897w, https:\/\/i0.wp.com\/news.loop.sg\/wp-content\/uploads\/2018\/02\/Part-01.png?resize=210%2C300&amp;ssl=1 210w, https:\/\/i0.wp.com\/news.loop.sg\/wp-content\/uploads\/2018\/02\/Part-01.png?resize=768%2C1097&amp;ssl=1 768w, https:\/\/i0.wp.com\/news.loop.sg\/wp-content\/uploads\/2018\/02\/Part-01.png?resize=717%2C1024&amp;ssl=1 717w\" sizes=\"(max-width: 635px) 100vw, 635px\" data-recalc-dims=\"1\" \/><\/p>\n<h4>Get started on LOOP with this course today!<\/h4>\n<p>A Video Arts Guide: Customer Service Essentials &#8211;<a href=\"https:\/\/l.facebook.com\/l.php?u=https%3A%2F%2Fwww.loop.sg%2Fdetail%2FBD0985D6&amp;h=ATNMKVWn7Jnyzbag5PxXJRGmU5TTkdTAWo1UBMVfqyZe-eXHvrTXtNxYbJxjBatX_rMeSSFr-DeuVMh3YCvzMC82FXP8p10nsZ2ft2_ocHdX4bV9McTOdth6xIEHr55_Sf78YkGtyQyZQyGn12ZE0sz2yiU7jz7TQDTrPNA6bXob86B_pEvBiu5_MLUInHIzjnvjVUFbDnqFM4YJO4ImbA_Qd7VBB7A6s40qsuUcqnn_7YC1aDVphDiC9gHjuw2H-hV-ogVIbthlK0KiJ5d8hJ6S\" target=\"_blank\" rel=\"noopener nofollow\" data-ft=\"{&quot;tn&quot;:&quot;-U&quot;}\" data-lynx-mode=\"async\">https:\/\/www.loop.sg\/detail\/BD0985D6<\/a><\/p>\n<div class=\"sharedaddy sd-sharing-enabled\"><div class=\"robots-nocontent sd-block sd-social sd-social-icon sd-sharing\"><h3 class=\"sd-title\">Share this:<\/h3><div class=\"sd-content\"><ul><li class=\"share-twitter\"><a rel=\"nofollow noopener noreferrer\" data-shared=\"sharing-twitter-1030\" class=\"share-twitter sd-button share-icon no-text\" 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Customer service influences the buying decision of the customer, and those who [&hellip;]<\/p>\n<div class=\"sharedaddy sd-sharing-enabled\"><div class=\"robots-nocontent sd-block sd-social sd-social-icon sd-sharing\"><h3 class=\"sd-title\">Share this:<\/h3><div class=\"sd-content\"><ul><li class=\"share-twitter\"><a rel=\"nofollow noopener noreferrer\" data-shared=\"sharing-twitter-1030\" class=\"share-twitter sd-button share-icon no-text\" href=\"https:\/\/news.loop.sg\/index.php\/2018\/02\/07\/catch-59-secs-rate-customer-service\/?share=twitter\" target=\"_blank\" title=\"Click to share on Twitter\" ><span><\/span><span class=\"sharing-screen-reader-text\">Click to share on Twitter (Opens in new window)<\/span><\/a><\/li><li class=\"share-facebook\"><a rel=\"nofollow noopener noreferrer\" data-shared=\"sharing-facebook-1030\" class=\"share-facebook sd-button share-icon no-text\" href=\"https:\/\/news.loop.sg\/index.php\/2018\/02\/07\/catch-59-secs-rate-customer-service\/?share=facebook\" target=\"_blank\" title=\"Click to share on Facebook\" ><span><\/span><span class=\"sharing-screen-reader-text\">Click to share on Facebook (Opens in new window)<\/span><\/a><\/li><li class=\"share-linkedin\"><a rel=\"nofollow noopener noreferrer\" data-shared=\"sharing-linkedin-1030\" class=\"share-linkedin sd-button share-icon no-text\" href=\"https:\/\/news.loop.sg\/index.php\/2018\/02\/07\/catch-59-secs-rate-customer-service\/?share=linkedin\" target=\"_blank\" title=\"Click to share on LinkedIn\" ><span><\/span><span class=\"sharing-screen-reader-text\">Click to share on LinkedIn (Opens in new window)<\/span><\/a><\/li><li class=\"share-reddit\"><a rel=\"nofollow noopener noreferrer\" data-shared=\"\" class=\"share-reddit sd-button share-icon no-text\" href=\"https:\/\/news.loop.sg\/index.php\/2018\/02\/07\/catch-59-secs-rate-customer-service\/?share=reddit\" target=\"_blank\" title=\"Click to share on Reddit\" ><span><\/span><span class=\"sharing-screen-reader-text\">Click to share on Reddit (Opens in new window)<\/span><\/a><\/li><li class=\"share-email\"><a rel=\"nofollow noopener noreferrer\" data-shared=\"\" class=\"share-email sd-button share-icon no-text\" href=\"mailto:?subject=%5BShared%20Post%5D%20Catch%20up%20in%2059%20secs%3A%20How%20would%20you%20rate%20your%20customer%20service%3F&body=https%3A%2F%2Fnews.loop.sg%2Findex.php%2F2018%2F02%2F07%2Fcatch-59-secs-rate-customer-service%2F&share=email\" target=\"_blank\" title=\"Click to email a link to a friend\" data-email-share-error-title=\"Do you have email set up?\" data-email-share-error-text=\"If you&#039;re having problems sharing via email, you might not have email set up for your browser. 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(Part II)","date":"March 6, 2018","format":false,"excerpt":"Looking back on the first episode of Customer Service [Part 1], we have looked at how first impressions contributes to the quality of customer service. The 4 key takeaways are: Emotional baggage Your STANCE Body language Human touch In case you missed it, check out the blog post here. Moving\u2026","rel":"","context":"In &quot;LOOP.sg&quot;","img":{"alt_text":"","src":"https:\/\/i0.wp.com\/news.loop.sg\/wp-content\/uploads\/2018\/03\/Transparent-Part-03.png?resize=350%2C200&ssl=1","width":350,"height":200},"classes":[]},{"id":638,"url":"https:\/\/news.loop.sg\/index.php\/2016\/08\/18\/business-management-online-course\/","url_meta":{"origin":1030,"position":1},"title":"Fill your Knowledge Gaps in Business Management","date":"August 18, 2016","format":false,"excerpt":"New business owners often find they may have a great idea and can build a customer base quickly for their product or service, but don\u2019t have a lot of the business management skills necessary to keep that business on track and growing. \u00a0 How to deal with it? Today\u2019s article\u2026","rel":"","context":"In &quot;Courses&quot;","img":{"alt_text":"Business Management Online Course Singapore","src":"https:\/\/i0.wp.com\/news.loop.sg\/wp-content\/uploads\/2016\/08\/pexels-photo-1-1024x684.jpg?resize=350%2C200&ssl=1","width":350,"height":200},"classes":[]},{"id":1021,"url":"https:\/\/news.loop.sg\/index.php\/2018\/02\/07\/catch-59-secs-hone-leadership-skills\/","url_meta":{"origin":1030,"position":2},"title":"Catch up in 59 secs: Hone your leadership skills","date":"February 7, 2018","format":false,"excerpt":"Some of us may question, what exactly is leadership. By the definition of it, it is the action of leading a group of people or an organization, or the ability to do this. But beyond the literal meaning of leadership, how does one equip oneself to be sufficient in the\u2026","rel":"","context":"In &quot;Courses&quot;","img":{"alt_text":"","src":"https:\/\/i0.wp.com\/news.loop.sg\/wp-content\/uploads\/2018\/02\/Page-5.png?resize=350%2C200&ssl=1","width":350,"height":200},"classes":[]},{"id":996,"url":"https:\/\/news.loop.sg\/index.php\/2018\/02\/07\/catch-59-secs-good-management-skills\/","url_meta":{"origin":1030,"position":3},"title":"Catch up in 59 secs: How good is your Management skills?","date":"February 7, 2018","format":false,"excerpt":"In business, we often focus less on good management, and more on the glamorous and exciting work of leadership. To be a great manager, you must have an extensive set of skills \u2013 from planning, delegation to communication. With such a wide skill set, it's tempting to only hone skills\u2026","rel":"","context":"In &quot;Courses&quot;","img":{"alt_text":"","src":"https:\/\/i0.wp.com\/news.loop.sg\/wp-content\/uploads\/2018\/02\/Page-02.png?resize=350%2C200&ssl=1","width":350,"height":200},"classes":[]},{"id":800,"url":"https:\/\/news.loop.sg\/index.php\/2017\/02\/01\/utap-funding-loop-sg\/","url_meta":{"origin":1030,"position":4},"title":"UTAP funding available for courses on LOOP.sg!","date":"February 1, 2017","format":false,"excerpt":"Now your personal skills development is\u00a0even cheaper if you're an NTUC member! Enjoy UTAP funding at 50% of the unfunded course fee capped at $250 every year if you're an NTUC member for the following courses! Click on each course to find out more. 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