{"id":1071,"date":"2018-03-06T12:16:57","date_gmt":"2018-03-06T04:16:57","guid":{"rendered":"https:\/\/news.loop.sg\/?p=1071"},"modified":"2018-03-15T11:30:47","modified_gmt":"2018-03-15T03:30:47","slug":"catching-rate-customer-service-part-ii","status":"publish","type":"post","link":"https:\/\/news.loop.sg\/index.php\/2018\/03\/06\/catching-rate-customer-service-part-ii\/","title":{"rendered":"Catching up on: How would you rate your customer service? (Part II)"},"content":{"rendered":"<p>Looking back on the first episode of Customer Service [Part 1], we have looked at how first impressions contributes to the quality of customer service. The 4 key takeaways are:<\/p>\n<ol>\n<li>Emotional baggage<\/li>\n<li>Your STANCE<\/li>\n<li>Body language<\/li>\n<li>Human touch<\/li>\n<\/ol>\n<p>In case you missed it, check out the blog post <a href=\"https:\/\/news.loop.sg\/index.php\/2018\/02\/07\/catch-59-secs-rate-customer-service\/\">here<\/a>.<\/p>\n<p>Moving onto the second episode, let us continue with the next point in customer essentials that&#8217;s sure to boost your retail services!<\/p>\n<p><img data-attachment-id=\"1072\" data-permalink=\"https:\/\/news.loop.sg\/index.php\/2018\/03\/06\/catching-rate-customer-service-part-ii\/transparent-part-02\/\" data-orig-file=\"https:\/\/i0.wp.com\/news.loop.sg\/wp-content\/uploads\/2018\/03\/Transparent-Part-02.png?fit=897%2C1275&amp;ssl=1\" data-orig-size=\"897,1275\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"Transparent Part 02\" data-image-description=\"\" data-image-caption=\"\" data-medium-file=\"https:\/\/i0.wp.com\/news.loop.sg\/wp-content\/uploads\/2018\/03\/Transparent-Part-02.png?fit=211%2C300&amp;ssl=1\" data-large-file=\"https:\/\/i0.wp.com\/news.loop.sg\/wp-content\/uploads\/2018\/03\/Transparent-Part-02.png?fit=635%2C903&amp;ssl=1\" loading=\"lazy\" class=\"aligncenter size-full wp-image-1072\" src=\"https:\/\/i0.wp.com\/news.loop.sg\/wp-content\/uploads\/2018\/03\/Transparent-Part-02.png?resize=635%2C903&#038;ssl=1\" alt=\"\" width=\"635\" height=\"903\" srcset=\"https:\/\/i0.wp.com\/news.loop.sg\/wp-content\/uploads\/2018\/03\/Transparent-Part-02.png?w=897&amp;ssl=1 897w, https:\/\/i0.wp.com\/news.loop.sg\/wp-content\/uploads\/2018\/03\/Transparent-Part-02.png?resize=211%2C300&amp;ssl=1 211w, https:\/\/i0.wp.com\/news.loop.sg\/wp-content\/uploads\/2018\/03\/Transparent-Part-02.png?resize=768%2C1092&amp;ssl=1 768w, https:\/\/i0.wp.com\/news.loop.sg\/wp-content\/uploads\/2018\/03\/Transparent-Part-02.png?resize=720%2C1024&amp;ssl=1 720w\" sizes=\"(max-width: 635px) 100vw, 635px\" data-recalc-dims=\"1\" \/><img data-attachment-id=\"1073\" data-permalink=\"https:\/\/news.loop.sg\/index.php\/2018\/03\/06\/catching-rate-customer-service-part-ii\/transparent-part-03\/\" data-orig-file=\"https:\/\/i0.wp.com\/news.loop.sg\/wp-content\/uploads\/2018\/03\/Transparent-Part-03.png?fit=892%2C1278&amp;ssl=1\" data-orig-size=\"892,1278\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"Transparent Part 03\" data-image-description=\"\" data-image-caption=\"\" data-medium-file=\"https:\/\/i0.wp.com\/news.loop.sg\/wp-content\/uploads\/2018\/03\/Transparent-Part-03.png?fit=209%2C300&amp;ssl=1\" data-large-file=\"https:\/\/i0.wp.com\/news.loop.sg\/wp-content\/uploads\/2018\/03\/Transparent-Part-03.png?fit=635%2C909&amp;ssl=1\" loading=\"lazy\" class=\"aligncenter size-full wp-image-1073\" src=\"https:\/\/i0.wp.com\/news.loop.sg\/wp-content\/uploads\/2018\/03\/Transparent-Part-03.png?resize=635%2C910&#038;ssl=1\" alt=\"\" width=\"635\" height=\"910\" srcset=\"https:\/\/i0.wp.com\/news.loop.sg\/wp-content\/uploads\/2018\/03\/Transparent-Part-03.png?w=892&amp;ssl=1 892w, https:\/\/i0.wp.com\/news.loop.sg\/wp-content\/uploads\/2018\/03\/Transparent-Part-03.png?resize=209%2C300&amp;ssl=1 209w, https:\/\/i0.wp.com\/news.loop.sg\/wp-content\/uploads\/2018\/03\/Transparent-Part-03.png?resize=768%2C1100&amp;ssl=1 768w, https:\/\/i0.wp.com\/news.loop.sg\/wp-content\/uploads\/2018\/03\/Transparent-Part-03.png?resize=715%2C1024&amp;ssl=1 715w\" sizes=\"(max-width: 635px) 100vw, 635px\" data-recalc-dims=\"1\" \/><\/p>\n<div class=\"sharedaddy sd-sharing-enabled\"><div class=\"robots-nocontent sd-block sd-social sd-social-icon sd-sharing\"><h3 class=\"sd-title\">Share this:<\/h3><div class=\"sd-content\"><ul><li class=\"share-twitter\"><a rel=\"nofollow noopener noreferrer\" data-shared=\"sharing-twitter-1071\" class=\"share-twitter sd-button share-icon no-text\" 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href=\"mailto:?subject=%5BShared%20Post%5D%20Catching%20up%20on%3A%20How%20would%20you%20rate%20your%20customer%20service%3F%20%28Part%20II%29&body=https%3A%2F%2Fnews.loop.sg%2Findex.php%2F2018%2F03%2F06%2Fcatching-rate-customer-service-part-ii%2F&share=email\" target=\"_blank\" title=\"Click to email a link to a friend\" data-email-share-error-title=\"Do you have email set up?\" data-email-share-error-text=\"If you&#039;re having problems sharing via email, you might not have email set up for your browser. 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Moving onto the second episode, let [&hellip;]<\/p>\n<div class=\"sharedaddy sd-sharing-enabled\"><div class=\"robots-nocontent sd-block sd-social sd-social-icon sd-sharing\"><h3 class=\"sd-title\">Share this:<\/h3><div class=\"sd-content\"><ul><li class=\"share-twitter\"><a rel=\"nofollow noopener noreferrer\" data-shared=\"sharing-twitter-1071\" class=\"share-twitter sd-button share-icon no-text\" href=\"https:\/\/news.loop.sg\/index.php\/2018\/03\/06\/catching-rate-customer-service-part-ii\/?share=twitter\" target=\"_blank\" title=\"Click to share on Twitter\" ><span><\/span><span class=\"sharing-screen-reader-text\">Click to share on Twitter (Opens in new window)<\/span><\/a><\/li><li class=\"share-facebook\"><a rel=\"nofollow noopener noreferrer\" data-shared=\"sharing-facebook-1071\" class=\"share-facebook sd-button share-icon no-text\" href=\"https:\/\/news.loop.sg\/index.php\/2018\/03\/06\/catching-rate-customer-service-part-ii\/?share=facebook\" target=\"_blank\" title=\"Click to share on Facebook\" ><span><\/span><span class=\"sharing-screen-reader-text\">Click to share on Facebook (Opens in new window)<\/span><\/a><\/li><li class=\"share-linkedin\"><a rel=\"nofollow noopener noreferrer\" data-shared=\"sharing-linkedin-1071\" class=\"share-linkedin sd-button share-icon no-text\" href=\"https:\/\/news.loop.sg\/index.php\/2018\/03\/06\/catching-rate-customer-service-part-ii\/?share=linkedin\" target=\"_blank\" title=\"Click to share on LinkedIn\" ><span><\/span><span class=\"sharing-screen-reader-text\">Click to share on LinkedIn (Opens in new window)<\/span><\/a><\/li><li class=\"share-reddit\"><a rel=\"nofollow noopener noreferrer\" data-shared=\"\" class=\"share-reddit sd-button share-icon no-text\" href=\"https:\/\/news.loop.sg\/index.php\/2018\/03\/06\/catching-rate-customer-service-part-ii\/?share=reddit\" target=\"_blank\" title=\"Click to share on Reddit\" ><span><\/span><span class=\"sharing-screen-reader-text\">Click to share on Reddit (Opens in new window)<\/span><\/a><\/li><li class=\"share-email\"><a rel=\"nofollow noopener noreferrer\" data-shared=\"\" class=\"share-email sd-button share-icon no-text\" href=\"mailto:?subject=%5BShared%20Post%5D%20Catching%20up%20on%3A%20How%20would%20you%20rate%20your%20customer%20service%3F%20%28Part%20II%29&body=https%3A%2F%2Fnews.loop.sg%2Findex.php%2F2018%2F03%2F06%2Fcatching-rate-customer-service-part-ii%2F&share=email\" target=\"_blank\" title=\"Click to email a link to a friend\" data-email-share-error-title=\"Do you have email set up?\" data-email-share-error-text=\"If you&#039;re having problems sharing via email, you might not have email set up for your browser. You may need to create a new email yourself.\" data-email-share-nonce=\"6d1a178b6e\" data-email-share-track-url=\"https:\/\/news.loop.sg\/index.php\/2018\/03\/06\/catching-rate-customer-service-part-ii\/?share=email\"><span><\/span><span class=\"sharing-screen-reader-text\">Click to email a link to a friend (Opens in new window)<\/span><\/a><\/li><li class=\"share-end\"><\/li><\/ul><\/div><\/div><\/div>","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"spay_email":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true},"categories":[8],"tags":[],"jetpack_publicize_connections":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v19.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Catching up on: How would you rate your customer service? 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But, it extends beyond product knowledge and skills. Customer service influences the buying decision of\u2026","rel":"","context":"In &quot;LOOP.sg&quot;","img":{"alt_text":"","src":"https:\/\/i0.wp.com\/news.loop.sg\/wp-content\/uploads\/2018\/02\/Part-01.png?resize=350%2C200&ssl=1","width":350,"height":200},"classes":[]},{"id":638,"url":"https:\/\/news.loop.sg\/index.php\/2016\/08\/18\/business-management-online-course\/","url_meta":{"origin":1071,"position":1},"title":"Fill your Knowledge Gaps in Business Management","date":"August 18, 2016","format":false,"excerpt":"New business owners often find they may have a great idea and can build a customer base quickly for their product or service, but don\u2019t have a lot of the business management skills necessary to keep that business on track and growing. \u00a0 How to deal with it? Today\u2019s article\u2026","rel":"","context":"In &quot;Courses&quot;","img":{"alt_text":"Business Management Online Course Singapore","src":"https:\/\/i0.wp.com\/news.loop.sg\/wp-content\/uploads\/2016\/08\/pexels-photo-1-1024x684.jpg?resize=350%2C200&ssl=1","width":350,"height":200},"classes":[]},{"id":1077,"url":"https:\/\/news.loop.sg\/index.php\/2018\/03\/23\/catching-sell-anything-anybody\/","url_meta":{"origin":1071,"position":2},"title":"Catching up on: How to sell anything to anybody?","date":"March 23, 2018","format":false,"excerpt":"Welcome back to another episode of Catch up in 59 secs! From the first episode, we have looked at the first 3 points of successful selling. 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