In a nutshell, good customer service skills include sound knowledge of the product and company, fluent in spoken and written language, ability to listen and understand a customer’s request, problem solving skills, flexibility and professionalism.
But, it extends beyond product knowledge and skills. Customer service influences the buying decision of the customer, and those who go above and beyond distinguish themselves from the rest.
In this first episode of a three-part special, we will bring you just that. We will look at the essentials in customer service, that will gear you up for your next retail encounter.
Get started on LOOP with this course today!
A Video Arts Guide: Customer Service Essentials –https://www.loop.sg/detail/BD0985D6