Looking back on the first episode of Customer Service [Part 1], we have looked at how first impressions contributes to the quality of customer service. The 4 key takeaways are:
- Emotional baggage
- Your STANCE
- Body language
- Human touch
In case you missed it, check out the blog post here.
Moving onto the second episode, let us continue with the next point in customer essentials that’s sure to boost your retail services!